You and your Privacy
Statement of intent
It is tremendously easy to gather personal information on people. This can be done in many ways - such as those described below - which you're possibly unaware of. Hay House Publishers wishes to treat your personal details with respect, as well as treating it in accordance with the law. Hay House Publishers promises to comply with current legislation and also to institute, and use, best practice across the Internet publishing world.
Information on Visitors
During any visit to www.hayhouse.co.uk our server downloads the pages you wish to see along with something called a Cookie to your computer. Cookies enable the web site publisher to do handy things like find out whether the user has previously visited the site. This happens on a repeat visit by checking to see, and finding, the cookie deposited there on the previous visit. Cookies will not identify the user of a computer and can only record what areas of a site a computer has been used to visit. Anyone can set his or her computer so that cookies are not downloaded from the web site server, but most people are aware of cookies and do not block them out. If you object to Hay House Publishers, or anyone else, using cookies you should set your computer to block them.
Submitting Personal Information
Legal difficulties occur when you submit personal information to us. This might happen for example, when you enter one of our superb competitions. We will always ask for your consent to Hay House Publishers holding your personal details. These details will automatically be checked against the data contained within your Cookie. To guarantee that we start off with the exact information, when you submit personal information to us, we suggest that you look through the cookies in your computer to make sure that it is correct.
Once your personal details are held on the database we are obligated under the law to hold accurate information, and to let you know what we're keeping about you if you want to know.
What we will and won't do with it
We will keep a record of your details (this also applies to people who visit our web site who are under the age of 18). We will not pass your details on to third-parties, unless you register and choose to sign-up for emails from thrid-parties by deselecting the tick on the registration form.
Accuracy of your personal information
You can find out about the information we hold on you by e-mailing us at info@hayhouse.co.uk. The law gives us up to forty days from receipt of your e-mail to respond to your request. We will endeavour to send the information you require within 14 days.
E-mails
If you do not want to receive e-mails from us you can stop them by simply returning it to us with the word DEREGISTER clearly marked in the Subject Heading or by visiting the Register page, entering your email address and clicking on "de-register".
What if you're under 18?
We will not send any direct mailings or pass information on to third parties for anybody who indicates that they are under the age of 18, without prior permission from parents or guardians. Details of all those under 18 will remain on our private database.
